FAQ

Creating your Scrooge Casino account takes just a few minutes and gets you started with an amazing welcome package. Simply visit our homepage and click the "Sign Up" button to begin the registration process. You'll need to provide basic information including your full name, email address, date of birth, and phone number.During registration, you'll create a secure username and password for your account. Make sure to choose a strong password that combines letters, numbers, and special characters to keep your account safe. Once you complete the form and verify your email address, your account will be activated immediately.The best part? As soon as you sign up, you'll automatically receive 150,000 Gold Coins plus 250 Sweeps Tokens to start playing right away. No deposit or bonus code required – your welcome package is credited instantly to your new account, giving you immediate access to our full game library.

Scrooge Casino offers several exciting bonus opportunities designed to maximize your playing time and winning potential. New players receive an automatic welcome bonus of 150,000 Gold Coins and 250 Sweeps Tokens just for signing up – no purchase necessary.Your first purchase gets even better rewards. When you make your initial $25 purchase, you'll receive an additional 2,500 Sweeps Tokens on top of your regular coin package. This first purchase bonus is exclusive to new users and provides substantial extra value for getting started.Daily players can take advantage of our login bonus wheel, which awards up to 100,000 Gold Coins and 100 Sweeps Tokens every day. Simply log in and spin the wheel to claim your daily reward. We also offer a unique mail-in bonus option where you can request 100 Sweeps Tokens by postal mail – completely free and no purchase required.All Sweeps Token bonuses come with a simple 1x playthrough requirement, making them easy to clear and redeem for real cash prizes.

Scrooge Casino operates on a sweepstakes model rather than traditional no deposit bonus codes. Instead of requiring special codes, we provide automatic bonuses that are much more valuable and easier to claim.Every new player receives 150,000 Gold Coins and 250 Sweeps Tokens immediately upon account creation – no codes, no deposits, and no complicated claiming process required. This welcome package is worth significantly more than typical no deposit codes offered at other platforms.Additionally, our mail-in bonus program allows you to request 100 Sweeps Tokens by sending a postcard with your account information to our mailing address. This "no purchase necessary" option provides ongoing opportunities to play for real prizes without spending money.The daily login wheel also functions as a recurring no deposit bonus, giving you chances to win up to 100,000 Gold Coins and 100 Sweeps Tokens every single day. These automatic systems are designed to be more generous and user-friendly than traditional bonus codes.

Scrooge Casino accepts major credit cards including Visa and MasterCard for purchasing coin packages. Our payment system is secure and processes transactions quickly, typically completing purchases within minutes of confirmation.All transactions are processed in US dollars, making it easy for American players to understand exactly what they're spending. We use industry-standard encryption technology to protect your payment information, ensuring your financial data remains safe and secure throughout every transaction.When making purchases, you can choose from various coin package sizes to fit your budget and playing preferences. The minimum purchase amount is $25, which qualifies you for the first purchase bonus of 2,500 additional Sweeps Tokens.Our payment processing is handled by trusted third-party providers who specialize in secure online transactions. If you experience any issues with payments or need assistance with a transaction, our customer support team is available to help resolve any concerns quickly and efficiently.

Sweeps Tokens can be redeemed for real cash prizes once you meet the simple 1x playthrough requirement. The redemption rate is 100 Sweeps Tokens equals $1 USD, making it easy to calculate your potential winnings.To request a cash redemption, you'll need to verify your identity through our standard KYC process. This typically involves providing a government-issued ID and proof of address. Once verified, redemption requests are processed efficiently, usually within a few business days.The minimum redemption amount varies but typically starts around 50-100 Sweeps Tokens for cash prizes. You can also redeem Sweeps Tokens for other prizes if you prefer alternatives to cash payouts.All redemptions are subject to verification of legitimate gameplay and compliance with our terms of service. Players must be 18 years old (21+ in certain states) and located in eligible US states to claim cash prizes. Our support team can guide you through the entire redemption process to ensure a smooth experience.

Wagering requirements at Scrooge Casino are refreshingly simple compared to traditional online casinos. All Sweeps Token bonuses come with just a 1x playthrough requirement, meaning you need to play through the bonus amount only once before becoming eligible for redemption.For example, if you receive 250 Sweeps Tokens as a bonus, you need to wager 250 Sweeps Tokens in games before those tokens become redeemable for cash prizes. This is significantly lower than industry standards, which often require 20x to 40x playthrough.Different games contribute differently toward meeting wagering requirements. Slots contribute 100% of each wager, making them the most efficient choice for clearing requirements. Table games and live casino games typically contribute 10% or less per wager.Gold Coins are used for entertainment play and don't have wagering requirements since they can't be redeemed for cash. This dual-currency system keeps things simple – use Gold Coins for fun, and use Sweeps Tokens when you want to play for real prizes.

Scrooge Casino is fully optimized for mobile play across all popular devices and operating systems. Whether you use an iPhone, Android phone, tablet, or iPad, you can access our complete game library through your mobile browser without downloading any apps.Our mobile platform provides the same high-quality gaming experience as desktop, with touch-optimized controls and responsive design that adapts to your screen size. All games load quickly and run smoothly on mobile devices, including slots, table games, video poker, and live dealer options.Your account information, bonuses, and coin balances sync seamlessly between devices. You can start playing on your computer at home and continue on your phone while traveling, picking up exactly where you left off.Mobile players have access to all the same features as desktop users, including daily bonus wheels, customer support chat, and account management tools. The mobile experience is designed to be intuitive and user-friendly, making it easy to enjoy your favorite games anywhere you have an internet connection.

Scrooge Casino features an extensive game library powered by top-tier software providers including Evolution Gaming, Red Tiger Gaming, Relax Gaming, NoLimit City, Hacksaw Gaming, and many others. This diverse partnership ensures you have access to the latest releases and most popular titles in online gaming.Our slot collection includes everything from classic three-reel games to modern video slots with innovative bonus features, progressive jackpots, and immersive themes. Popular categories include adventure slots, mythology-themed games, and high-volatility options for players seeking bigger wins.Table game fans can enjoy multiple variants of blackjack, roulette, baccarat, and poker, along with specialty games like craps and video poker. Our live dealer section, powered by Evolution Gaming, brings authentic casino atmosphere directly to your device with professional dealers and real-time gameplay.We regularly add new games from our provider network, ensuring fresh content and the latest gaming innovations. All games are tested for fairness and use certified random number generators to guarantee legitimate results. Whether you prefer high-action slots or strategic table games, our library has something for every playing style.

Scrooge Casino operates as a legitimate sweepstakes casino, which is legal in most US states under sweepstakes and promotional gaming laws. This model allows us to offer real cash prizes while remaining compliant with US gaming regulations.Our sweepstakes format is specifically designed to comply with federal and state laws governing promotional contests and sweepstakes. We follow strict guidelines for no purchase necessary options, age verification, and geographic restrictions to ensure full legal compliance.The platform is available to players aged 18 and older in most states, with some states requiring players to be 21 or older. We use geolocation technology to verify player locations and ensure compliance with local regulations.All games use certified random number generators and undergo regular testing for fairness. Our financial processes are secure and transparent, with clear terms for coin purchases and prize redemptions. Players can feel confident that Scrooge Casino operates with integrity and follows all applicable laws and regulations.

Account verification at Scrooge Casino is straightforward and designed to protect both players and the platform. Initial registration requires basic information including your name, email, phone number, and date of birth for age verification.For most gameplay activities, this initial verification is sufficient. You can immediately start playing with your welcome bonus and making coin purchases without additional documentation.Enhanced verification becomes necessary when you're ready to redeem Sweeps Tokens for cash prizes. This Know Your Customer (KYC) process typically requires a government-issued photo ID (driver's license, passport, or state ID) and a recent utility bill or bank statement showing your current address.The verification process usually takes 1-3 business days once you submit the required documents. Our security team reviews submissions carefully to ensure account safety and regulatory compliance. Once verified, your account remains in good standing for future redemptions, and you won't need to repeat the process unless there are significant account changes.

Scrooge Casino provides multiple support channels to quickly resolve any technical issues you might encounter. Our live chat feature is available directly through the website and connects you with knowledgeable support representatives who can address most problems in real-time.For non-urgent matters or detailed inquiries, you can email our support team at info@scrooge.casino. Email support typically responds within 24 hours with comprehensive solutions and follow-up assistance as needed.Common technical issues like game loading problems, account access difficulties, or payment processing questions are usually resolved quickly through our support channels. Our team is trained to handle both technical troubleshooting and account-related inquiries.Before contacting support, try basic troubleshooting steps like clearing your browser cache, checking your internet connection, or trying a different browser. Many minor issues can be resolved with these simple steps. For persistent problems, our support team has access to advanced diagnostic tools and can escalate issues to technical specialists when necessary.

Scrooge Casino takes responsible gambling seriously and provides several tools to help players maintain healthy gaming habits. Account settings include options to set daily, weekly, or monthly spending limits on coin purchases, helping you stay within your budget.Time management tools allow you to set session limits and receive reminders about how long you've been playing. These features help maintain awareness of your gaming time and encourage regular breaks.If you need more significant support, we offer self-exclusion options ranging from temporary cooling-off periods to permanent account restrictions. These can be activated through customer support and provide immediate protection when you need time away from gaming.We also provide resources and links to professional gambling addiction support organizations. Our support team is trained to recognize signs of problem gambling and can provide guidance on additional resources and treatment options. Remember that gaming should always be entertaining, and we're committed to helping you maintain a positive relationship with our platform.